§ 8AA-53. Quarterly reports.

(a) The licensee shall submit reports to the County quarterly on forms provided by the County. The quarterly reports shall be submitted according to the following schedule: January-March reports due April 25; April-June reports due July 25; July-September reports due October 25, and October-December reports due January 25 of each year.

(b) The report shall include, but not be limited to:

(1)

Number of homes passed and number of cable plant miles;

(2)

Telephone reports indicating the number of calls received, number of calls abandoned, number of calls receiving a busy signal, percentage of calls receiving a busy signal, where technologically possible, average duration of each call handled by a customer service representative, average length of time each caller waits before speaking directly to a customer service representative, number of calls answered by a customer service representative within 30 seconds, and number of customer service representatives staffed to handle telephone calls;

(3)

The number of total standard installations performed; the number of standard installations performed within seven (7) days; number of service interruptions reported; number of service interruptions responded to within twenty-four (24) hours; number of other service problems reported; number of other service problems responded to within thirty-six (36) hours; number of scheduled appointments; number of scheduled appointments responded to within four (4) hour window; number of planned service interruptions; number of service interruptions by day part (1 a.m. to 6 a.m., 6 a.m. to 6 p.m., 6 p.m. to 1 a.m., or, upon request of the County, based on shorter measurement intervals as licensee has available); number of service interruptions by duration; and all other information necessary to monitor the licensee's compliance with the consumer standards of this chapter;

(4)

The number of subscribers for each type of cable service offered.

(Ord. No. 90-73, § 1, 7-24-90; Ord. No. 01-109, § 2, 6-19-01; Ord. No. 03-122, § 1, 5-6-03)